You work in the customer service department at Target. Your co-worker informs
you that you had a message from a customer. He says, “A customer called you
while you were on your lunch break. He is angry and wants a refund. The number
he left was 555-555-5555.”
1) Was your co-worker clear with his communication?
2) What was he vague or unclear about?
3) Before he walks away from your desk, what questions would you ask him in order
obtain a clearer picture before responding back to the customer?
Answers
Answer 1
Yes his co worker was clear but he didn’t say why the customer was angry or what the customers name was but he had stated when he called and why he called and where to get a hold of him.
A question you would ask him would be either “Why was he angry and why does he want a refund?” Or “What was the customers name?”
Answer 2
Answer:
He was kinda clear. The missing information was why he was angry, his name and the costumers name. Those are the questions I would ask him.